145 Responses to Outlook states you have unread mail but shows an empty folder. Anonymous September 24, 2013 at 18:16. The reset view does not seem to work for this problem. Anonymous December 3, 2014 at 20:20. This worked for me thank you so much! So simple and I had 5 emails that I could not see.
I have an annoying problem in Outlook 2013. My inbox is flagged with '1' unread message, but this is not the case. Even when I empty my inbox folder, this bold '1' stays next to my folder, new as it contains a new message.
I've tried to 'empty' it, to 'clean' it, to 'mark all as read' it. Nothing works.
I've managed to fix this by going to the web access, right-clicking the problematic folders and selecting 'mark all as read'. After this, Outlook stopped displaying wrong unread messages count.
Yan SklyarenkoYan Sklyarenko
Run
This cleans the internal viewstate and should resolve the problem.
WARNING: Running this command will also reset any custom views!
Ken ChristensenKen Christensen
I tried 'marked all as read' at first and it did not work so I disabled the 'Use Cache Exchange Mode' then 'marked all as read' and bingo!
I later re-enabled 'Use Cache Exchange Mode'
morpheusmorpheus
I haven't tried the 'outlook.exe /cleanviews' command, but I fixed my Outlook by disabling Cached Exchange Mode and then re-enabling it.
You can set it under your Account Settings. There's an option of 'Use Cached Exchange Mode'
HSuke - WorkHSuke - Work
on a microsoft forum they said to go to start>run>type outlook/cleanips but it says no such command so i navigated in cmd to C:Program Files (x86)Microsoft OfficeOffice15> and typed there outlook/cleanips (but close outlook first) and voila it worked.
MajedMajed
I had similar issue with a unread email count of more than 4 billions.
When looking the counter it shows the 4 billion unread message and when looking into the footer I notice it is negative.
I tried all the other answers solution and even finding a way to disable caching, the counter was 0 but when I re-enabled it the counter came back to 4 billions.
The only way I found was to delete the local OST file (I put in in the bin until I was sure I would not loose anything). To do it properly I followed the steps:
Check the footer that the status of the folders was 'synchronized'.
Closed Outlook
Delete the OST file (let it in 'Trashbin').
Location of file is: C:Users<username>AppDataLocalMicrosoftOutlook
Launch Outlook, the OST file would be re-created and all email from the mailbox downloaded again
The unread counter is now reliable again
Checked that all email are properly downloaded and no issue found
Delete the old OST file from the trashbin
The step 7 can be done after few days or weeks if you believe you lost something.In my case I found nothing and retrieved all my outlook items and deleted the old OST the same day.
This solution can be applied if you're sure the Exchange Server has always the full content of your mailbox.
I tried everything above with no success. What worked for me was to select the folder with the incorrect unread message count, right-click, and select 'Empty Folder'. Although the folder was already empty, this got rid of the unread messages counter.
BlakeBlake
protected by Community♦Nov 11 '14 at 4:45
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